Network ops
Alarm correlation, ticket draft, runbook execution.
Industries
Telecom
Network ops, billing, support, and churn — agentic.
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Agents that understand TM Forum SID and MEF — and operate across BSS / OSS to cut tickets and protect revenue.
Capabilities
What we build
Billing & disputes
Invoice explanation, credit policy, adjustment workflow.
Support deflection
Voice and chat with diagnostics and field dispatch.
Churn & retention
Predictive scoring with offer orchestration.
Outcomes
Measured results
TM Forum
SID / MEF aware
5
Production agents
30%
Ticket deflection
Why nexgts
Why teams pick us
- BSS/OSS depth (Amdocs, Ericsson, Netcracker)
- Service-aware data models
- Field-ops integrations
Use cases
Where it fits
NOC copilotsCare deflectionBill explainersRetention offers
Ready to put Telecom into production?
We scope, build, and operate — usually in weeks, not quarters.
Start a conversation